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Terms of Quote & Sale

Order Acceptance
We reserve the right to accept any order in whole or in part.

Order Cancellation
It is often difficult to cancel or amend an order after production has started. Order cancellations will be accepted at our discretion and may incur additional cost, which is usually 50% of the invoice total.

Payment Terms
We have 2 payment options & will use either method at our discretion:
1) Pre-payment of 100% of the Invoice Total

2) Pre-payment of 50% of the Total Invoice amount. The remaining amount is due prior to dispatch (50% payment is only available after a trading relationship is established). For delayed payments, interest will be charged @ $12% per annum. An account servicing fee of $30 per week will apply for all delayed payments

3) All of the legal & recovery costs incurred to recover the amount (due to non-payment) have to be borne by the client & is fully recoverable by us from the customer. All storage & handling costs arising from having to retain the products at our warehouse due to non payment will have to be borne @ $30 per week + GST. 

Title to Products
Ownership does not pass to you until the invoice has been paid in full.

We will make every effort to ensure your products are manufactured accurately and leave the factory on (or before) the shipping dates agreed.

Print Guideline & Print Area:
All quotes are based on apprx 40% print coverage area & fall under screen print method by default. Pl send artwork to ascertain a firm quote. All print jobs are undertaken subject to artwork provided in the guidelines outlined in the link here. To match print output, pms has to be provided. All fabric and print colour matches are subject to the constraints of the technical printing process even if the PMS is provided. Printers reserve rights to print the job to the closest options if full appropriate information/artwork is not provided as per the artwork guidelines outlined in the link above.


We deliver each order by the most ecological and economical method available. We will make every effort to ensure your products are manufactured accurately and leave the factory on (or before) the shipping dates agreed, however we cannot be held responsible for goods lost or delayed in transit by common carrier, official processes (ie. Customs search), Act of God or any other circumstances beyond our control.

Transit Times
All transit times mentioned on the quote/invoice & any correspondence are an approximate only.

Commitment Dates & Refunds
Although we provide commitment dates with a firm intent & in the right spirit of business, there may circumstances that may arise in production or shipping due to which we may not be able to meet deadlines 100% accurately despite all efforts in the direction. We cannot be held liable for such situations & no refunds are offered under any circumstances.


We will always confirm delivery address with you at the time of order confirmation, and may charge an additional fee if you change those arrangements. Should delivery be refused for whatever reason, we will charge you for storage and re-delivery. Storage costs are charged at $70 + GST per week per pallet.

Returns of Customer Specific Stock
When we make products specifically for you, you must pay for and receive all stock as agreed. If not, we may dispose of the products as we wish, without liability for any loss or damage caused to you as a result. We are not responsible for any claims, loss, or expenses from any actual or alleged infringement of intellectual property rights or other material that we use to make your products.

These terms and conditions will apply to the exclusion of all other terms and conditions contained in your order.

We may recover any local taxes (GST, VAT, etc) to be paid by supplying you these products.


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  • Testimonials
  • "We today received our bags, they look fantastic! Thank you for your wonderful service!"

    Kirstin Semple - Personal Assistant to Krys Tully

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  • In regards to your service it was fantastic and price very competitive. Pleasure to work with you and we will definitely contact you regarding any up and coming marketing requirements.

    Nicole Jackson - Marketing & Advertising Manager

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  • Sorry for the delayed response but I was in Melbourne for a few days last week working at the event. We were extremely happy with the bags. They were great. There were no issues at all. The colour looked fantastic!

    Rachel Antella - Marketing Assistant

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